Privacy Policy

Last Updated: January 28, 2025

Introduction

Warm Myst ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website warm-myst.com, use our coworking spaces, or engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for membership or services
• Fill out contact forms or inquiry forms
• Subscribe to our newsletter
• Book tours or meeting rooms
• Participate in events or workshops
• Communicate with us via email, phone, or in person

Personal information may include:

• Name and contact details (email, phone number, address)
• Company information
• Payment and billing information
• Professional background and interests
• Emergency contact information
• Dietary requirements or accessibility needs

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location information
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Search terms used to find our website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Providing and maintaining our coworking services
• Processing membership applications and payments
• Managing bookings and reservations
• Providing customer support and responding to inquiries
• Facilitating access to our facilities

Communication

• Sending service-related communications
• Responding to your questions and requests
• Sending newsletters and marketing communications (with your consent)
• Notifying you about events, workshops, and community activities

Business Operations

• Improving our services and facilities
• Analyzing usage patterns and preferences
• Conducting surveys and gathering feedback
• Ensuring security and safety of our premises
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose your information if required by law or if we believe such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Ensure the safety of our members and staff
• Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices
• Secure disposal of personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• The need to resolve disputes or enforce agreements

Your Rights and Choices

Under applicable data protection laws, you have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences

Deletion

• Request deletion of your personal information
• Withdraw consent for processing (where applicable)

Marketing Communications

• Unsubscribe from marketing emails
• Opt out of promotional communications

To exercise these rights, please contact us using the information provided below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are subject to appropriate safeguards to protect your privacy and rights.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Scotland.